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Debt Advice Team Leader in Cardiff at TalentSpa

Date Posted: 12/20/2018

Job Snapshot

Job Description

Debt Advice Team Leader

Location: Cardiff City Centre

Salary:  £26,089 per annum                                                                               

Hours: 35 hours a week (8am to 8pm Monday to Friday)

About the Company:

Our client is looking to recruit a Debt Advice Team Leader in an exciting role based at their Cardiff office. With this role you would become part of the UK’s largest provider of genuinely free independent debt advice and managed solutions.

Every year they will help 620,000 people to resolve their debt problems and rebuild their lives. Our Client will employ over 1,500 colleagues and in their 25-year history they have helped millions of people on their journey to becoming debt free.

Debt Advice Team Leader Responsibilities:


  • Manage all responsibilities for your team and specifically manage resources to ensure full productivity and client service is always achieved
  • Monitor the performance of your team and provide feedback as necessary to ensure the highest standards of accuracy and quality in order to achieve targets and objectives
  • Provide a point of technical reference for Debt Advisors dealing with complex cases, IVA referrals and potential POCA cases
  • Approve or decline overrides generated by TCS (including Low Start DMPs) checking that they fall within debt advice policies and procedures before signing off
  • Complete monthly quality monitoring, feedback and coaching of Debt Advisors to ensure that quality standards are achieved
  • Act as a point of contact and deal with any local issues in the absence of the ACM

Debt Advice Team Leader Requirements:


  • A good working knowledge of MS Word, Excel and Outlook
  • A sound knowledge of all aspects of the Debt Recovery process
  • Ability to direct and motivate staff to meet fluctuating levels of demand.
  • Setting objectives and regularly reviewing performance against these
  • Experience of leading, managing & developing a team (desirable)

Debt Advice Team Leader Benefits:


  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Financial planning
  • Long service awards

If you meet the Debt Advice Team Leader requirements and feel the role would be a good fit, then please apply today!