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Customer Care Professional in Croydon at TalentSpa

Date Posted: 1/4/2019

Job Snapshot

Job Description

Customer Care Professional

Location: Field Based (South England)

Salary: Competitive

Contract: Full time – Permanent

About the Company:

Our Client is a fast-growing technology company with offices in London, Kent, Hampshire and Bristol. Their aim is to provide high quality business solutions tailored to individual customer requirements. 

They are passionate about their staff and they are looking for a highly motivated Customer Care Professional to join the team.

About the Customer Care Professional Role:

Work with the Project Manager and Sales Team in the delivery of positive change to our client’s customers alongside the roll-out of new solutions and products.  Develop and deliver user education and learning material to support project delivery.

Build positive, long-term relationships with customers and work with service and sales colleagues to enhance the customer experience through the duration of the customer contract. 

Drive to achieve targeted levels of changeable professional service utilisation around training and audit activities.

Successful Customer Care Professional will have a passion for teaching people skills that are directly relevant to their professional success.

Customer Care Professional Responsibilities:

  • Ensure customers have a good understanding of the full functionality of our client’s supplied solution / products
  • Develop and deliver complex training solutions tailored to customer requirements including the creation of professional e-Learning and video training material
  • Consult with the client to agree training plans and then deliver to agreed timescales
  • Work together with the Project Manager to win hearts & minds in the change process around delivery of the client’s solution
  • Maintain personal knowledge around our client’s range of solutions and products 
  • Assess the impact of each educational course on staff performance and client satisfaction 
  • Assist the Marketing Department in educating the salesforce around sold solutions 
  • Product manage the delivery of print audits to our client’s clients

Customer Care Professional Requirements:

  • Build rapport quickly
  • Excellent communication
  • Presentation
  • Attention to detail
  • User level IT skills
  • Punctual
  • Converse at all levels
  • Negotiation
  • Familiarity with interactive learning activities
  • Creativity
  • Work experience as a Customer Service Trainer or similar role is advantageous

Customer Care Professional Benefits:

  • 23 days holiday plus bank holidays, rising to 28 days
  • Bonus scheme
  • Stakeholder pension scheme
  • Discount voucher hub
  • Healthcare cashplan
  • Company bonus scheme
  • Cycle to work scheme

If you meet the requirements and feel that this Customer Care Professional role is right for you then please apply today!