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Apprentice Customer Claims Adviser - Level 2 in Wakefield at TalentSpa

Date Posted: 1/3/2019

Job Snapshot

Job Description

Apprentice Customer Claims Adviser – Level 2 

Salary: £11,500

Location: Wakefield

Start date: April 2019

“We’d like you to join us!”

We’re very proud of our achievements and are looking for passionate people who put everything they have into everything they do, helping create seamless customer experiences whilst completing an apprenticeship.

Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally.  We are a leading digital distributor of insurance and household financial services. Home to many brands including; Comparethemarket, Junction, BeagleStreet, Budget Insurance and Dial Direct. We’re trusted by more than 10 million customers in the UK alone - with this foundational success we continue to grow and invest in our people and their ideas.

We grow because we live and breathe our values

Customer Services Apprenticeship - Level 2

This Apprenticeship forms the foundation of a career within the financial sector, providing the training to become a claims adviser. The award is the foundation for further development, which may include progression to a Level 3 or the opportunity to specialise with our other exciting Apprenticeships.

During the 12-15 month programme you will gain knowledge and experience through structured, on the job training and a range of development opportunities.

What will I be doing as the Apprentice Customer Claims Adviser?

  • Dealing with inbound claims calls and existing queries
  • Delivering customer excellence to every customer you deal with
  • Actively work towards delivering the right outcome for the customer by providing the correct services – personal injury and hire / repair referral
  • Ensure you take responsibility for our customer and provide resolutions
  • Taking ownership for your own development within BGL.
  • To work with contact centre guidelines to maximise availability for receiving incoming calls.
  • To accurately record all information captured throughout the claim reporting process
  • To provide information/ advice requested by customers, which is accurate and reflects the best interest of the client
  • To adopt a customer focused approach to the claim reporting process on each call received
  • Ensure you deliver an excellent level of customer service
  • Handling of complaints in accordance with the FCA
  • Ensure that your record and use customer data in a manner that complies with the Data Protection Act
  • Ensure you attain and remain competent in your role by undertaking appropriate training and tests.

We’ll help you develop all the skills needed, however we want people who are passionate, enthusiastic individuals, willing to learn!

What skills or experience do I need to be an Apprentice Customer Experience Representative?

  • Good numeracy and literacy skills (GCSE or equivalent in Maths and English)
  • Commitment and willing to learn
  • Excellent communication skills – verbal and written
  • IT Literate
  • Excellent time management and attention to detail
  • Able to work to set deadlines
  • Passionate about delivering customer service 
  • Good team player
  • Flexible

Personal qualities

  • Personal Willing to develop and learn
  • Motivated
  • Ambitious
  • Compassionate
  • Patient
  • Resilient

You don’t need previous experience of being a claims adviser. We’ll help you develop all the skills needed, however we want people who are passionate, enthusiastic individuals willing to learn!

If this sounds like the role for you then take a closer look at the benefits we offer:

  • Competitive Apprenticeship salary of £11,500
  • Annual leave starting at 25 days (excluding bank holidays); this increases with length of service up to 5 years.
  • We adopt a ‘dress for your day’ approach
  • On-site “at desk” massages
  • Flexible benefits package including; Virtual GP, Discounted private health care insurance, Cycle to work scheme and Life assurance & Permanent health insurance
  • Monthly employee draw where you could win anything from an iPad to £3,000 worth of vouchers
  • Annual family fun days and biannual awards ball    
  • Comprehensive induction training programme and career support from our award-winning learning and development team.  
  • Opportunities to be involved in charity work and fundraising events

What’s next?

You can apply online now.

If your experience and skills match our requirements we will call you to discuss your application further.