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1st Line Support Analyst in Basingstoke at TalentSpa

Date Posted: 11/20/2018

Job Snapshot

Job Description

1st Line Support Analyst

Location: Basingstoke

Salary: £19k - £24k

Our client has built their business around really understanding their Clients and their Culture. They bring over 20 years’ experience, as an independent, award winning IT Support and Technology partner.

Their specialist UK based teams provide IT Support, Cloud Services and Solutions, and Data Analytics, providing services and highly effective partnerships and support 24 7, that their Clients really trust.

Your job as the 1st Line Support Analyst

Fault Calls/Request for Service:


  • Ensure that information is accurately recorded in the service management tool.
  • Ensure incidents are assigned to the correct resolver team
  • Work with the problem management team or other vital teams as required

System Support:


  • Microsoft Window/Office
  • PC Desktop & Laptop equipment
  • PC patching & updates
  • Anti-Virus systems
  • Aid users with various service requests e.g file conversions, CD/DVD copying, formatting of documents etc
  • Undertake desk side support visits and when required to our onsite clients.
  • Provide support for client specific applications where required – training to be provided

Administration:


  • Log all incoming calls on the service desk
  • Record all faults and related occurrences on the ITSM system
  • Produce and update documentation of IT systems.
  • Upkeep of IT procedures (under direction of Service Centre Manager)
  • Maintain asset register
  • When required represent the service desk at team department meetings
  • Plan & prioritise work to ensure that deadlines and targets are met
  • Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures & development

Installations:


  • PC builds in accordance with company policy
  • Configuration of laptops
  • Physical connection of printers and network peripherals
  • Office moves/Desk moves/relocations

Projects:


  • Assist with IT projects as required
  • Take part in testing of new releases or contributes to the  virtual in project work
  • Attend client sites as required

If you feel that you meet the criteria of the 1st Line Support Analyst then please apply now!