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Support Advisor (Live Chat) in Leeds at TalentSpa

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Leeds
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/6/2018

Job Description

Support Advisor (Live Chat)

Salary: £18,452 pro rata

Location: Leeds city centre

Shift Pattern: Part time 4 days a week between 20-35 hours per week including Saturdays.

About the Company:

Our client’s company is the UK’s largest provider of genuinely free independent debt advice and managed solutions, helping 620,000 people a year resolve problems, repay debts and rebuild lives. They employ 1,500 colleagues and across their 25 year history they have helped millions of people to become debt free.

The Support Advisor role

Following the last five years of sustained growth, they’re embarking on an ambitious three year transformation journey which will see them transforming the way they work, and help them to help even more people.

They are looking to recruit part-time Digital Support Advisors for an exciting role based at our Leeds office. With this role you would become part of the UK’s largest provider of genuinely free independent debt advice and managed solutions.

What you will be doing as a Support Advisor:


  • Respond to clients through an online web help service.
  • Offering initial support and assessing the client’s situation, you’ll need to establish an appropriate outcome for the client’s queries
  • Supporting and signposting client’s when needing further information or a referral to a Debt Advisor.

The ideal Support Advisor will need the following skills/ability:


  • Excellent attention to detail and a high level of accuracy in written work
  • Be able to empathise with client’s whilst retaining and objective and realistic approach
  • To use Microsoft Word and excel is required
  • Candidates must be able to commit to a mandatory 3-week training course.

Benefits:


  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Employee assistance programme
  • Financial planning
  • Long service awards

If you feel you’re suitable for this Support Advisor role then please apply today!