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Customer Service Advisor in Cardiff at TalentSpa

Date Posted: 1/11/2019

Job Snapshot

Job Description

Customer Service Advisor

Location: Cardiff City Centre

Salary: £20,155 p.a.

Hours of Work: 35 hours per week over four days, Monday to Friday between 10am - 8pm

About the Company:

Every year our client helps 620,000 people resolve problems, repay debts and rebuild lives. They employ over 1,500 colleagues and across their 25 year history have helped millions of people on their journey to becoming debt free.

This is an exciting time to join their Debt Advice team as following the last five years of sustained growth, they are working on an ambitious four year transformation journey which will see them changing the way they work, helping them to help even more people become debt free.

About the Customer Service Advisor role:

They are looking to recruit Debt Advisors for a rewarding and dynamic role at their Cardiff City Centre Office. With this role you would become a part of the UK’S largest provider of genuinely free independent debt advice and managed solutions.

How you’ll help

You’ll support and advise clients on the most suitable solutions to their circumstances (doing so by phone or online), giving empathy and creating a rapport while retaining an objective and realistic approach. You’ll need to demonstrate excellent communication skills, along with the ability to quickly analyse and react to complex problems, recommending the most suitable solutions.

Their Cardiff Centre specialises in providing advice and support to the charity’s most vulnerable clients. Vulnerability is diverse and they advise clients with mental and physical health conditions including terminal illnesses.

Our clients training academy:

The start date for this role will be 11th March 2019. To give you the best possible start you’ll spend your first five weeks in a training academy, giving you the skills and knowledge you’ll need to be able to help our clients.

The five weeks you spend in a training academy are crucial therefore you will need to be available to attend the whole duration.

Customer Service Advisor Requirements:


  • Strong communication skills
  • The ability to show empathy and build rapport
  • Customer service experience
  • Resilience with the ability to deal with difficult situations
  • A positive attitude and experience of being a good team player
  • Problem solving and influencing skills
  • Good attention to detail
  • Microsoft Word and Excel skills
  • Experience of working towards targets or deadlines in a fast-paced environment

Customer Service Advisor Benefits:


  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Employee assistance programme
  • Financial planning
  • Long service awards

If you meet the Customer Service Advisor requirements and feel the role would be a good fit, then please apply today!