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College Services Officer in Swansea at TalentSpa

Date Posted: 12/5/2018

Job Snapshot

Job Description



College Services Officer
Swansea
£22,500 per annum (pro rata)
Part Time (0.5 FTE)

The College Services Officer Role
The College Services Officer (CSO) is a critical member of the College team in the administration of the key aspects of the student life cycle. The successful candidate will work across all functions of the College Services team, covering both Academic and Student Services. The role is multi-faceted and will require someone who is willing to learn and is happy working in a fast paced environment. Team work will be an essential requirement of the role, as will a high level of customer service and a can do attitude.

The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team.

Requirements for the College Services Officer Role


  • Degree or 2 years relevant work experience
  • Experience of working in a busy customer orientated environment, including dealing with customers face to face, on the phone and via email
  • Good understanding of the importance of file management (including electronic files)
  • A strong team player who is also able to work autonomously when required
  • Ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
  • Excellent administration skills
  • Strong verbal and written English language communication skills
  • Possess good data analysis and presentation skills
  • Good time management, with the ability to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
  • Resilient in the pursuit of customer service excellence
  • Good levels of IT literacy, with
  • experience of using the Microsoft Office suite
  • A calm, firm yet diplomatic manner when dealing with customers
  • Demonstrable empathetic nature
  • Possess a “can do” mentality and an open and flexible mindset
  • Ability to keep calm and maintain excellent levels of customer services and productivity when under pressure and at times of intense business demand
  • Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
  • Commitment to self-improvement
  • Be flexible, professionally resilient and embrace change in an enthusiastic manner
  • Be constantly striving for excellence and actively looking to adopt and implement new opportunities, technologies and initiatives

Closing Date: 17th December

If you feel you are suitable for their College Services Officer position, please apply now.


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