This site uses cookies. To find out more, see our Cookies Policy

Client Relationship Manager in West Yorkshire at TalentSpa

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/8/2019

Job Description

Benefits: Our excellent benefits package includes pension, subsidised lunches, after-work clubs, private healthcare with cash plan, gym membership, cycle-to-work scheme, rail season ticket scheme, and an office dog

Client Relationship Manager

Location: West Yorkshire

Salary: £35000 - £40000 per year OTE for year one is £50k including basic salary plus excellent benefits

Well-established and prosperous SaaS company Publish Interactive is looking for a Client Relationship Manager to provide top-class care to its clients.

Reporting to the Director of Client Services, you will be a key part of our talented and enthusiastic commercial staff in order to ensure our clients receive the very best customer service.

Experience working in a SaaS environment would be advantageous; however, the main thing is that you must be an effective communicator capable of identifying client needs, nurturing relationships, delivering excellent rates of client retention, and developing upsell opportunities to help both us and our clients to grow.

We have a fantastic office location at No.1 Aire Street, accessible via Leeds railway station. Publish Interactive is a fast growing, award-winning software company serving the B2B publishing sector.    

The ideal Client Relationship Manager will need the following:


  • Excellent communication skills within all levels of B2B
  • Positive can-do attitude
  • Enjoys solving problems for people
  • Patient
  • Likes building relationships
  • Gets satisfaction for providing win-win solutions
  • Excellent communication skills within all levels of B2B
  • Experience in the following industries would be a plus:
  • Publishing
  • Research
  • Technology
  • Professional services

Who we are:

We are the creators of iReports – a triple-patented software platform for publishing and hosting interactive market research reports online. We provide customized iReports sites for research publishers. Using our platform, publishers can improve business processes and provide an exceptional experience for their customers (the buyers or end-users of research).

Our industry-leading platform is continuously developed and honed to keep us at the very cutting edge and is a market leader in the B2B publishing sector, with ambitious plans to expand into new markets.

The company has consistently expanded over its 15-year history and this is a fantastic opportunity to join our core team at No.1 Aire Street, adjacent to Leeds railway station. We have a friendly, collaborative culture and an exciting array of benefits.


The Client Relationship Manager role:

You will have ownership of all Publish Interactive’s client accounts, and will be responsible for ensuring good client relations to aid our recurring revenue growth.

Duties include:


  • Understanding customer needs and drivers
  • Negotiating renewals and upgrades
  • Analysing usage stats and feature adoption data
  • Developing proposals with clients and preparing the appropriate contracts
  • Understanding customers business models and growth plans
  • Regular travel for face-to-face meetings
  • Dispute resolution
  • Keeping Salesforce up to date to ensure clarity between all business functions
  • Facilitating dialogue between Technical and Commercial teams
  • Supporting the Finance team with financial issues
  • Working closely with the Customer Success team to ensure a happy customer journey


Why work at Publish Interactive?

Publish Interactive is a company with a fresh and vibrant outlook; we encourage free thinking, social responsibility and a balanced approach to working life. While the team is extremely hard working we also know how to have fun and regularly participate in team social events.

If you feel you’re suitable for this Client Relationship Manager role then please apply today!